Amazon one-time password delivery is an attended-delivery security check used for some packages. If your order requires it, you receive a six-digit code and give it to the delivery driver in person before the package is handed over. The code is for that delivery—not for signing in to your Amazon account.
Quick answer: Check the delivery-day email or the tracking details under Your Orders. Only share the code when the driver is at your address with the correct package. Do not send it by text or give it over the phone in advance.
What Is an Amazon Delivery One-Time Password?
An Amazon delivery one-time password, sometimes called an OTP or one-time passcode, is a six-digit code used to confirm an attended delivery. The driver enters the code on their handheld device before releasing the parcel.
Amazon's shipping documentation describes OTP delivery as an extra protection for valuable shipments. It says recipients receive the code by SMS and/or email on the day of delivery and provide it verbally at the doorstep. Availability and the exact process can vary by country, carrier, and order.
This delivery code is different from:
- an Amazon sign-in or two-step verification code;
- a password-reset code;
- a bank or payment verification code;
- an Amazon Locker pickup code.
Disabling two-step verification on your account does not disable a delivery OTP.
Why Does Amazon Require an OTP for Some Deliveries?
Amazon may apply an OTP when a shipment needs additional delivery verification. The purpose is to make the handoff attended and confirm that someone at the delivery address has the order-specific code.
Amazon does not publish a universal item-price threshold for every marketplace. A high item value may be one factor, but customers should rely on the notice shown for their specific order rather than assume all expensive packages—or only expensive packages—require a code.
How Amazon OTP Delivery Works
- Amazon marks the shipment as requiring a code. Check the order and delivery notices for the requirement.
- The code becomes available. Depending on the marketplace and delivery service, Amazon may send it by email or SMS and may also display it in the order-tracking details.
- The driver arrives with the package. Confirm the person is delivering the expected order before revealing the code.
- You provide the six-digit code in person. The driver enters it on the delivery device. You should not need to show your Amazon account password.
- The package is handed over. If the code cannot be verified, the driver may be unable to complete that delivery attempt.
Where to Find Your Amazon Delivery OTP
Try these locations in order:
- Open Amazon and go to Your Orders.
- Select the order due for delivery.
- Open Track package or the delivery details and look for the one-time password notice.
- Search the inbox of the email address linked to the order for a delivery-day message from Amazon.
- Check spam or junk folders and, where applicable, recent SMS messages.
The wording and menu path may differ across Amazon marketplaces and app versions.
What to Do If the OTP Is Missing
First, make sure you are checking the correct order and the correct Amazon account. Then refresh the tracking page, check your email spam folder, and confirm that the delivery is actually scheduled for that day.
If the driver is already at the address, do not substitute your account password, phone PIN, or a different Amazon security code. Ask the driver to follow the delivery-app procedure. If the order still cannot be received, use Amazon Customer Service from the official Amazon app or website to ask about redelivery or the next available resolution.
Avoid calling phone numbers contained in unsolicited messages. Open Amazon directly instead.
Can Someone Else Receive the Package?
A trusted person at the delivery address may be able to receive the parcel if you give them the delivery OTP. Only share it when they are ready to accept the correct package. Once another person has the code, they may be able to authorize the handoff, so treat it like a delivery key.
Policies can vary by marketplace and by shipments that require additional checks, such as age verification. Follow the instructions attached to the specific order.
Can You Turn Off Amazon OTP Delivery?
Amazon does not provide a universal account setting that reliably turns off OTP requirements for Amazon retail deliveries. The code may be assigned to an eligible order or shipment as part of the delivery process.
Do not follow instructions for disabling account two-step verification: that is a separate sign-in security feature and does not remove a delivery OTP. If attended delivery is impractical—for example, at an unmanned office—contact Amazon Customer Service through the official app or website before the delivery attempt and ask what options are available for that order. A change is not guaranteed once a shipment is in progress.
How to Avoid Delivery OTP Scams
- Share the code only when the driver is physically present with the expected package.
- Never provide it to someone who calls or texts asking for it before arrival.
- Do not disclose your Amazon password, payment code, or phone unlock code.
- Check the order inside the official Amazon app or website instead of following an unexpected link.
- If you receive a delivery code for an order you did not place, review Your Orders, secure the account, and contact Amazon through an official channel.
An unexpected delivery OTP is not, by itself, proof that the account was compromised; first verify what the message refers to.
Frequently Asked Questions
Is an Amazon delivery OTP always six digits?
Amazon's published secure-delivery documentation describes a six-digit code. Follow the instructions shown for your specific order because processes can vary by marketplace.
When does the delivery code arrive?
Amazon Shipping says recipients receive the code on the day of delivery. For Amazon retail orders, check the order notice and tracking page for the timing that applies to your shipment.
What happens if nobody has the code?
The driver may be unable to hand over the package. Check the tracking page after the attempt and contact Amazon Customer Service through the official app or site if you need help with redelivery.
Should I give the OTP to the driver over the phone?
No. The safer procedure is to provide it in person at the delivery address after confirming the correct package is present.
Is a delivery OTP the same as two-step verification?
No. A delivery OTP authorizes a package handoff. A two-step verification code protects account sign-in. Changing the sign-in setting does not turn off delivery verification.
